Refund Policy
AMENDMENTS/CANCELLATIONS/ REFUNDS
It is important that you are fully aware of the cancellation and administrative charges relating to your contract with Travel 1st Group.
Accuracy of name: It is your responsibility to check that the names and titles shown on your itinerary and booking confirmation match exactly with names and titles as they appear in the passports of the people who are travelling. You must contact us immediately to advise us of any discrepancies as you may be denied boarding on your flights. A minimum amendment charge of £50 per correction will apply although you should note that some airlines will not allow corrections and will require us to rebook the flights, this may affect the price of your holiday.
ALTERATION OR CANCELLATION BY YOU
If you wish to alter an element of your holiday prior to final payment we will do our best to make the change for you, subject to an amendment fee from £50. You must also pay any costs and charges incurred or imposed by any of our suppliers in making the change requested. Please note that where part payment or full payment has been made the airlines, tour companies, cruise lines and hotels may not allow the amendment that you have requested and may impose cancellation conditions. Changes to dates will incur higher fees whilst changes to destination will likely be viewed as a cancellation. Subject to availability it may be possible to add additional hotel, transfers, tours, car hire etc. These additions will be charged at the rates available at time of booking and no amendment fee will apply. Amendments you wish to make to your holiday after final payment has been made will be subject to amendment fees depending on the changes required but will usually be between £175 and £350, you must also pay any costs and charges incurred or imposed by any of our suppliers in making the change requested.
AIRLINE TICKET REFUNDS
As soon as we receive a refund from the issuing airline, we will forward it to you less any cancellation or administration charge. Please note most e-tickets are non-refundable if part used. Refunds usually take 8-12 weeks but in isolated cases may take longer. E-tickets expire one year from the date of issue and at this point have no refund value at all. Refunds will be processed via the original method of payment, except for cash transactions where refunds will be provided by cheque. Please note all amendment charges are non-refundable when a booking is cancelled for any purpose.
